This blog chronicles my life as I try to balance healthy lifestyle habits with my husband's penchant for pizza rolls and my daughter's desire to watch iCarly 8 hours a day. It contains a mostly humorous, kind, and somewhat spiritual look at everyday life and the people who live it.

Thursday, July 30, 2009

Beth vs. Bob, The Reconciliation

In the interest of truth, accuracy, and the American Way I am reporting that Bob's has finally properly credited my account. I still have not received the receipt in the mail so American Express won in the race with the postal service. Frankly I may never receive a receipt which makes no difference to me since the account was credited.

The Battle is over. They were heavy losses on both sides...okay, well maybe there weren't losses exactly, and I doubt that anyone in the Bob's Discount Furniture company is even aware there were sides...but I know that I triumphed and scored one for the little guy. I have no doubt that had I not persisted in pursuing the refund I would have paid for a chair in which I never even got to sit.

I can't say for sure that I'll ever patron Bob's again. I was happy with the sales staff. Happy with the delivery guys. Happy with the merchandise. But I spent so much time and expended so much effort to correct an accounting error that should have been a no-brainer -- and I never even got the satisfaction of a decent apology from the company. If I would do business with them again and something similar would happen I would feel like I should have known better. It's something about which I'll have to think long and hard.

Customer service, a dying art.

1 comment:

simmons said...

Hi Beth,

My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. We came across your postings today and are sincerely sorry you had a disappointing experience while working to get your card credited. We're glad the situation has resolved and that you were pleased with the other pieces of furniture you received and the service in the store and at point of delivery. We appreciate your business and can can assure you, customer satisfaction is of the utmost importance to us. We hope you'll give us another chance in the future.