Why would AmEx be defrauding me? I'm their customer! Heck, I've been a huge spokesperson for how much I enjoy my card and its benefits. So I search back statements. I am able to go back online to May 2, 2008. Well, well, well, isn't this interesting? In May of 2008 AEPC for 79.90 appears. May of 2009 AEPC for 89.90, and May 0f 2010 AEPC for 89.90. Guess what I would probably find if I could search back to 2007, 2006, and 2005 when I first got the card?
And now for the kicker: AmEx agreed to refund the 2010 charge, which they did on June 2, but they are deciding whether or not they want to refund the ones in 2009 and 2008! They said it would take them about 30 days to decide whether or not they would give me back my money that they, without my permission, fraudulently took. I can't even search back far enough online to see how much money they have really stolen and here they are deciding if they will give back the money they stole that I can prove? Are they kidding? Then they emailed me an online survey to rate the customer service I received. Customer service? I'm sorry where in the words 'customer service' do they feel that 'defrauding', 'stealing', 'lying', and 'underhanded' fit in?
American Express I was always so proud to carry your card. I have faithfully paid my bills, used your card whenever possible, touted its virtues, priveleges, and rewards to all who would listen, and, most of all, trusted the good reputation your name carries. Now I find out you've been fleecing me every year for the past 3 years (probably more) and you didn't even have the courtesy to show remorse when I called you on it.