Kudos to you, Arbella!

In the interest of full disclosure and giving kudos to those who deserve them I want to report today's conversation with Arbella Insurance.

After discovering my blog entry, Lynn from Arbella called me. The fact that Arbella was interested enough in resolving a customer service issue to research who I am and then call really impressed me. They put their money where their mouth is, so to speak. Lynn was calling simply to apologize. She didn't discount my bill or refund me any money she simply apologized. I am completely satisfied with that. Arbella doesn't need to bribe me to do what's right: pay my bill on time, accurately report our interactions on my blog -- all they needed to do was to accept responsibility and apologize.

Kudos to you, Arbella! Well done on the customer service. I feel confident that should I (God forbid!) ever have a claim that I will receive top rate service.

And if not, well, I always have Lynn's number and a blog!