The Battle is over. They were heavy losses on both sides...okay, well maybe there weren't losses exactly, and I doubt that anyone in the Bob's Discount Furniture company is even aware there were sides...but I know that I triumphed and scored one for the little guy. I have no doubt that had I not persisted in pursuing the refund I would have paid for a chair in which I never even got to sit.
I can't say for sure that I'll ever patron Bob's again. I was happy with the sales staff. Happy with the delivery guys. Happy with the merchandise. But I spent so much time and expended so much effort to correct an accounting error that should have been a no-brainer -- and I never even got the satisfaction of a decent apology from the company. If I would do business with them again and something similar would happen I would feel like I should have known better. It's something about which I'll have to think long and hard.
Customer service, a dying art.